Terms and Conditions

Welcome to The Rug Loft. These Terms and Conditions outline the rules and regulations for the use of our website and in-store purchases.

By accessing this website and/or making purchases in-store, we assume you accept these Terms and Conditions in full. Do not continue to use The Rug Loft's website or make purchases in-store if you do not accept all of the Terms and Conditions stated on this page.

1. Interpretation

• "We", "Our", "Us", “Carpet Room” and “The Rug Loft" refer to the operator of the website and the in-store retail business.
• "You", "Your", and "Customer" refer to the user or purchaser of our products.
• "Product(s)" refers to rugs, carpets, or any other merchandise sold by The Rug Loft.

2. Online and In-Store Purchases

• All purchases made on our website or in-store are subject to availability.
• We reserve the right to refuse or cancel any order at any time without providing reasons. If an order is canceled, any payment made will be refunded in full.

3. Pricing and Payment

• All prices displayed on our website and in-store are in GBP (British Pound Sterling) and inclusive of applicable taxes.
• We reserve the right to change prices without notice. However, such changes will not affect orders for which payment has already been received.
• Payment for online purchases can be made using accepted payment methods on our website. In-store purchases can be made using accepted payment methods at the point of sale.

4. Shipping and Delivery

• Shipping and delivery terms are outlined in our Shipping Policy, which forms part of these Terms and Conditions.
• We aim to dispatch orders within the timeframe specified in our Shipping Policy. However, delays may occur due to unforeseen circumstances.

5. Returns and Refunds

• Our Returns and Refunds Policy, available on our website, outlines the process for returning products and seeking refunds.
• Returned products must be unused, in their original packaging, and in the same condition as when purchased.
• Refunds will be issued to the original payment method used for the purchase.

6. Intellectual Property

• All content included on our website and in-store, such as text, graphics, logos, images, and audio clips, is the property of The Rug Loft or its licensors and is protected by copyright laws.

7. Limitation of Liability

• To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use our website or products.

8. Governing Law

• These Terms and Conditions shall be governed by and construed in accordance with the laws of England, and any disputes relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England.

9. Changes to Terms and Conditions

• We reserve the right to modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By using our website or making purchases in-store, you agree to be bound by these Terms and Conditions. If you have any questions or concerns, please email us at The Rug Loft. Email address: info@therugloft.uk

Shipping Policy

Thank you for choosing The Rug Loft for your rug needs, whether you shop online or in-store. We are committed to providing you with the best service possible. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of our products.

1. Shipping Methods and Providers

• For online orders, we offer standard shipping and in-store pickup.
• The shipping provider for our online orders may vary depending on the destination and the chosen shipping method. In-store purchases can be collected directly from our retail location during our regular business hours.

2. Shipping Costs

• Shipping costs are calculated based on factors such as the destination address and the weight and dimensions of the package.
• Deliveries are only available to mainland England unless by prior arrangement.
• Standard shipping costs are £18.00 per order placed with the same delivery date and address.
• The shipping cost for each order will be displayed at checkout for online purchases. In-store pickup will also incur shipping costs if the product isn’t in stock at time of ordering.
• From time to time, we may offer free shipping promotions, subject to specific terms and conditions outlined in the promotion.
• Saturday deliveries are available but will incur additional charges. Please call us before placing your order to arrange a Saturday delivery.
• We will attempt to redeliver your item once. If you miss this delivery, your item will be returned and you will be refunded minus the delivery charge. If you received a free delivery offer, you will be refunded minus the normal delivery charges as your free delivery special offer will be revoked.
• We can leave your delivery in a safe place or with a neighbour upon request at time of ordering. After the order has been placed we will endeavour to update the delivery details if requested but no guarantees are given that this will be possible. Changes to deliveries may incur additional charges.

3. Shipping Times

• Estimated shipping times vary depending on the selected shipping method, the destination address, and the availability of the product. 
• For in stock items, shipping times are generally 8 to 14 days, subject to availability and unforeseen issues.
• For online orders, estimated shipping times will be provided at checkout based on the selected shipping method and the destination address.
• In-store pickup orders are typically available for collection within 8 to 10 business days, subject to product availability and store operating hours.
• Standard delivery is only available Monday to Friday.
• Deliveries may arrive anytime between 7.00AM and 8PM. Deliveries outside of these times will incur additional charges. Please contact us prior to placing your order for more details.

4. Order Processing

• Online orders are usually processed and dispatched within 1-2 business days from the date of purchase, subject to product availability and order verification.
• Orders placed on weekends or public holidays will be processed on the next business day.
• In-store pickup orders will be prepared for collection within 8-10 business days from the date of purchase, subject to store operating hours and availability.

5. Tracking and Notifications

• For online orders, customers will receive an email confirmation with tracking information once the order has been dispatched.
• For in-store pickup orders, customers will receive an email notification once the order is ready for collection.

6. International Shipping

• International shipping is not available at present.

7. Shipping Restrictions

• Some products may be subject to shipping restrictions based on size, weight, or destination address.
• We reserve the right to cancel orders or request additional shipping charges for products that exceed shipping restrictions.

8. Shipping Address

• Customers are responsible for providing accurate and complete shipping information at the time of purchase.
• We are not liable for any delays or delivery issues resulting from incorrect or incomplete shipping addresses provided by the customer.

9. Shipping Damage or Loss

• While we take utmost care in packaging our products, in the event of shipping damage or loss, please contact us immediately (within 48 hours) to initiate a claim. Goods must be opened and checked immediately as faults can not be reported after 48 hours from receipt.
• We may require photographic evidence of the damage or loss to process the claim effectively.

10. Contact Us

If you have any questions or concerns about our Shipping Policy, please don't hesitate to contact us at The Rug Loft. We are here to assist you and ensure a seamless shopping experience, whether online or in-store. Email: info@therugloft.uk